Partner with a Central Station That Puts Your Business First

You’ve worked hard to build your business. To keep it growing, you need a Central Station with the experience, training, and reliability to take care of your customers the way you would.

At ACE, Inc., we provide professional alarm monitoring exclusively for independent dealers. This allows you to focus on sales, installation, and service while still offering your customers the protection of a fully staffed, 24/7 monitoring center.

Best of all, ACE responds to every alarm using your company name. Your customers see you as their trusted provider, while we work behind the scenes to support your business. By strengthening your customer relationships, we help you build loyalty, earn referrals, and grow your business with confidence.

Why Choose ACE, Inc.?

Since 1982, ACE, Inc. has been a trusted leader in alarm monitoring, providing reliable protection and responsive service for security companies and their ustomers. Here’s what sets us apart:

  • Decades of Experience – Over 40 years in business, licensed across multiple states.
  • Secure Facility – Operations are based in a security-hardened center with 24/7 video surveillance and controlled card access.
  • Redundant Monitoring Systems – Dual-redundant alarm monitoring ensures reliability, even in the event of outages or system failures.
  • Trusted Staff – All operators pass thorough police background checks and sign confidentiality agreements to protect sensitive information.
  • Accountability – All dispatch phone lines are recorded 24/7 for accuracy and quality assurance.
  • Personal Service – Calls are always answered by real people — never an automated system.
  • Professional Response – Alarms are handled and dispatched using your company’s name, reinforcing your brand with your customers.
  • Dealer-Focused – Monitoring agreements are made directly with the dealer, not the end user, keeping your customer relationships intact.

With ACE, Inc., you get more than a monitoring service — you get a partner dedicated to protecting your reputation and your customers.

Available Services

  • Digital/POTS alarm monitoring
  • Uplink M2M monitoring
  • Honeywell CLSS monitoring
  • Alarm.Com monitoring
  • Bosch NETCOM internet monitoring
  • DSC Internet monitoring
  • Residio Alarmnet GSM monitoring
  • Connect24 GSM monitoring
  • Telgard Online Interactive Services
  • Video Verification
  • AES-Intellinet Radio
  • Custom alarm transmitter formats
  • Alarm Notification by phone, text message, or email
  • Dealer notification of service problems by phone, text message, or email
  • Technical support

Memberships & Certifications

Factory Mutual

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